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Work Experience

July 2022 - Present

UX Researcher, Benefi

B2B startup that provides tools to attract and retain talent

  • Inform product decisions through qualitative and quantitative research, including surveys, card sorts, usability testing, desirability testing, interviews, personas, and journey mapping

  • Manage the timing, budget, and execution of multiple concurrent research projects in agile sprints

  • Planned research projects, recruited participants, ran studies, analyzed findings, collaborated with engineering, product, and design to launch the employer and worker portals ahead of schedule

  • Increased the task success rate by 60% for worker onboarding through usability testing

  • Recommended adding tutorials and tooltips to the employer portal which reduced user errors

January 2022 - June 2022

UX Researcher, Lenders API

Fintech SaaS startup for alternative lending data

  • Led research projects to provide actionable insights for website and product features, contributing to an increase of 70k applicant records per month submitted via the API and dashboard

  • Advocated for a user-centered approach, established UX research best practices

  • Shared product recommendations throughout the research lifecycle in meetings, emails, and presentations to constantly improve the dashboard, website, and API documentation

  • User research methods: usability tests, A/B testing, personas, competitive analysis, interviews

June 2019 - November 2021

Client Experience Coordinator, Stritz Sound Studio

Music recording studio with online and offline services

  • Measured traffic sources and bounce rates, led user interviews, developed customer satisfaction surveys, and implemented website changes to increase online bookings by 26%

  • Redesigned the website based on competitive research to optimize the content for search engines and improve client messaging, which increased site traffic by 58%

 March 2020 - January 2022

Accounting and Inventory, Mariner Seafoods

Administrative and operational services for fishing vessels

  • Automated back office tasks for data entry, bookkeeping, payroll, and inventory tracking to save the company 100+ hours of employee time per month

  • Analyzed data on internal costs and regulatory quotas, tracked profit and loss across fishing expeditions, and visualized data in reports and presented to management

  • Handled payroll for 100+ employees and managed inventory for 40M pounds of fish per season

May 2018 - June 2019

Lab Research Assistant, UBC

Cognitive psychology research lab

  • Ran meta-analyses and quantitative studies on physical stimulation and cognitive ability

  • Published research and presented to professors from across Canada at UBC conferences


​Figma, Jira, InVision, Google Analytics, Maze, UserTesting, JASP, Zoom, Pitch, Optimal Workshop, UXtweak


University of British Columbia, BA Psychology, Minor in Health & Society

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